Shipping & Returns
Shipping & Returns
J. Appleseed titles combine for purchase with The Creative Company and its publishing partners. Purchase orders can be issued to The Creative Company for all titles.
SHIPPING OPTIONS
For standard ground shipping in the contiguous US, a flat rate of $8.95 will be charged for all orders under $100.00.
Shipping is FREE for all orders over $100.00 (after any discounts and before tax).
For special shipping requests, please contact sales@thecreativecompany.us.
All orders ship Monday through Friday, excluding U.S. federal holidays.
RETURN POLICY
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. If you wish to return your product, please contact us within 30 days of purchase. We will provide a return authorization number and shipping instructions. To be eligible for a return, your item must be in the same condition that you received it. Any requests after 30 days of purchase will not be accepted.
Please send your return to:
The Creative Company Returns Warehouse
2140 Howard Drive West
North Mankato, MN 56003
Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued via the payment method of the original order. Shipping charges will not be refunded. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Save your return tracking number so you can confirm your order has made it back to the warehouse.