Shipping & Returns
For Assistance with Orders
You can always email us or call 1.800.445.6209 from 8:30am–5:00pm CT, Monday–Friday.
Shipping Options
Orders are processed and shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may not ship until Thursday or Friday.
Ground:
- Est. arrival in 7–10 business days
- $8.99 for all orders up to $99.99.
If your order amount is $100 or more (after any discounts and before tax), your ground shipping is free.
These rates are for orders within the contiguous 48 states. For shipping outside the contiguous 48 states or expedited shipping, please contact sales@thecreativecompany.us.
We cannot ship to PO Boxes.
Preorder Policy
Many of our books and gifts are available to preorder and will not ship immediately. They will ship within 2-3 business days of the publication date listed under product details. Publication dates are subject to change without notice. You may call or email to cancel your preorder before it ships. After shipping, our normal return policy applies.
Return Policy
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. If you wish to return your product, please contact us within 30 days of purchase. We will provide a return authorization number and shipping instructions. To be eligible for a return, your item must be in the same condition that you received it. Any requests after the 30 days of purchase will not be accepted.
Please send your return to:
The Creative Company Returns Warehouse
2140 Howard Drive West
North Mankato, MN 56003
Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued via the payment method of the original order. Shipping charges will not be refunded. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.
Damages and Related Concerns
We want you to love your purchase, so if you are not completely satisfied with your order, please email sales@thecreativecompany.us, and we will provide a return authorization.
Payment Options
We accept orders online with Visa, Mastercard, Discover, and American Express. In addition we accept Shop Pay, Apple Pay, and Google Pay as forms of payment.
If you are ordering on behalf of a school or school library, purchase orders are accepted as well.
All transactions placed online are secure, using Shopify Secure payment technology to encrypt and protect your information during transit. Once we have processed an order, we safely discard credit card information.
