Frequently Asked Questions

It depends on your shipping destination and how much you are purchasing. 

We cannot ship to PO Boxes.

Ground: 

• Est. arrival in 7–10 business days
• $8.95 for all orders up to $99.99.
• If your order amount is $100 or more (after any discounts and before tax), your ground shipping is free.

These rates are for orders within the contiguous 48 states. For shipping outside the contiguous 48 states or expedited shipping, please contact sales@thecreativecompany.us.

Orders are processed and shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may ship by Friday at the latest. Ground shipping takes 7–10 business days to arrive. 

We accept orders online with Visa, Mastercard, Discover, and American Express. All transactions placed online are secure and encrypted to protect your information during transit. Once we have processed an order, we safely discard credit card information. 

We also accept Apple Pay and PayPal.

If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:

The Creative Company Returns Warehouse
2140 Howard Drive West
North Mankato, MN  56003 

Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded. 

Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse. 

Call 1.800.445.6209 or email us at sales@thecreativecompany.us.

Email info@thecreativecompany.us with a description of the problem. 

The Creative Company pairs written content that is clear and compelling with the best photos or the most brilliant illustrations. We then design the combination in an innovative, colorful design for a present-like package. The result? A book that gives readers a window onto the world and the opportunities around them.

The Creative Company headquarters are located in North Mankato, MN. Here is our main address and some other handy contact information:

The Creative Company2140 Howard Drive WestNorth Mankato, MN 56003507.388.6273info@thecreativecompany.us

You can find The Creative Company books everywhere! A great place to start is your local bookstore.

If you are interested in large volume purchases for corporate gift or marketing initiatives, please email us at sales@thecreativecompany.us and we'll be happy to help you out.

Take a look at the permission request page and follow the instructions there. If you wish to acquire any subsidiary rights (including foreign/translation, performance, merchandising, book club/book fair, reprint, electronic, etc.) to the entire work, please email details to sales@thecreativecompany.us. 

The Creative Company only accepts written permission requests. Please be sure to indicate which title(s) you are interested in and what material you would like to use (including page numbers), as well as complete details regarding the use and your project. 

Carefully read our submission guidelines and follow the instructions.

We love to support nonprofit organizations doing wonderful work when we can, especially focusing on literacy, culture, and education. To make a request, applicants should submit a proposal in writing on their organization's letterhead to:

Donation Requests
The Creative Company
2140 Howard Drive West
North Mankato, MN 56003

sales@thecreativecompany.us

Requests must include date needed by, a brief description of your organization, specific items desired, and the organization's tax ID number. Applications are accepted on an ongoing basis, and only those organizations whose requests are granted will be contacted.

If you need to contact one of our authors or artists, please email info@thecreativecompany.us. We will be happy to forward it on to them.

If you would like to request a review copy of any of our titles, email your request to info@thecreativecompany.us. Please address your email to the Publicity Department and include your mailing address and company information. Also, please note that not all books are available for review.